WareIQ
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Knowledge base
General
Pickup Point
2
How to add pickup points for your orders
How to assign pickup points to the order
Products
5
How to add master products
How to edit product details
Damages/Shortages/wrong & Expired product delivered to customer
How to add master products
How to add master products
Shipping
6
How to manually ship orders
Shipping Zone bifurcation
Order not delivered to the customer yet
Request to process an Order
How to assign & reassign the courier manually
View all 6
KYC
1
How do I get KYC verified?
Support
1
How do I contact the WareIQ support team?
Orders Management
Your order
23
How to create a new order
How to upload/download bulk orders
How do I see my shipments report?
How to download the remittance report for my COD orders?
How do I see my orders report?
View all 23
Basic Questions
1
How to estimate price for a shipment using Price Calculator?
FAQs
Shipping FAQs
1
How do I start shipping with WareIQ
Gifts and coupons
Gifts
0
Coupons
0
Information collected
Privacy policy
0
Opt-out policy
0
Inventory & Products
Products
3
How to add Master Products
How to add/sync Channel Products
How to map/unmap channel products to master products?
Combos
2
How to create Combos
How to update a combo
Inventory Transfer
4
What are Warehouse Receiving Orders (WRO)?
How to send Inventory to WareIQ Fulfillment Centers
How to download box labels for Warehouse Receiving Orders
Warehouse Receiving Order Details
Inventory History
1
Inventory History
Shipping Management
Shipping Management
6
How to edit rules for the allocation of the courier partners?
How to add new rules on shipping partners?
How can I track shipments for a particular date range?
Will I be charged for RTO?
Where can I track my shipment with a particular AWB?
View all 6
RTO
3
What is RTO and what are its possible reasons?
Where can I check RTO orders on the WareIQ's Seller Dashboard?
When my reverse pickup will happen?
NDR
5
What is NDR?
How long does it take for an action to be implemented on my undelivered shipment?
What is the process time for NDR?
How many attempts will be made by the courier partner to deliver my order?
How to Process an NDR order?
Integrations
Marketplace Integrations
0
Other Integrations
2
How to integrate the Calling App?
How to Customize Shipping Badges Placement Within your Shopify Store
Customization
5
How to create my own tracking page?
Do you send tracking SMS/Email to my customers?
I don’t want to send any order notification from WareIQ, how can I stop sending the notifications?
How to add links to my post ship tracking page?
How to add Promotional/Marketing Banners to my tracking page?
Fulfilment
Fulfilment
4
How will WareIQ Fulfilment help in ensuring 1-2 days delivery?
In which locations does WareIQ has their Warehouse facilities?
Does WareIQ Fulfilment have minimum guarantee orders requirements?
What is WareIQ fulfillment
Billing
GST
1
How to add my GST number to my order invoice?
WareIQ Wallet
1
How do I recharge my WareIQ wallet?
COD
1
How can I track the progress of my COD remittances?
Weight Discrepancy
Weight Discrepancy
1
What are the packaging tips to reduce weight errors in shipping?
Help Desk Software
by Freshdesk